Privacy notice

For hire enquiries on phoenixluxurytravel.com · Updated 13 November 2026

Who we are: Phoenix Luxury Travel Ltd. To request information about how your personal data is handled, email pltcarhire@gmail.com.

What information we collect

When you request a quote, we ask for your name, email address, optional phone number, the vehicle you want, proposed hire dates and any additional details you choose to send. Please do not include driving licence images, ID numbers or bank-card information in this first enquiry.

Why we use it

We use your details to respond to enquiries, check availability, prepare quotations, discuss eligibility and arrange rentals if you choose to proceed. Our lawful bases include taking steps at your request before entering a rental contract and, where applicable, legitimate interests in handling related enquiries and business records. We send optional promotional messages only where we have a valid permission or another lawful marketing basis.

Marketing choice

A separately labelled box offers occasional marketing messages; it is optional and not pre-ticked. You can withdraw promotional consent or object to marketing at any time by emailing us at pltcarhire@gmail.com. This will not stop responses to your active hire enquiry.

WhatsApp enquiries

When you choose to contact us through WhatsApp at +44 7564 775690, your message is handled through WhatsApp, a service operated by Meta, which has its own privacy practices. We use the messages to respond to your hire enquiry and arrange any agreed rental. Please do not send payment-card details or driving licence/identity images in an initial WhatsApp enquiry. Marketing messages are not sent solely because you made an enquiry; we respect applicable consent and opt-out requirements.

Website service providers

Our website and enquiry forms are hosted using Wix, which processes information on our behalf to operate the site and manage form submissions. Depending on the services used, data may be processed by hosting or technical service providers. We do not publish your form responses on the website. We may share information with professional advisers or providers where reasonably necessary for the rental you request, under appropriate safeguards.

How long we keep information

We keep enquiries only for as long as reasonably needed to handle your request, resolve any dispute, meet relevant legal obligations or maintain necessary business records. The period depends on whether your enquiry leads to a rental, and the records and legal requirements involved. Records no longer required should be deleted or securely disposed of.

Your rights

UK data-protection law may give you rights to request access, correction, deletion, restriction or transfer of your personal data, and to object to processing. These rights depend on the circumstances and any applicable exemptions. Email pltcarhire@gmail.com to exercise them. You may also complain to the Information Commissioner's Office.

Cookies and technical data

Our website and its hosting provider may process basic technical information and use essential storage needed to make the enquiry form work. If optional analytics or advertising technology is added, we will review the applicable consent and notice requirements before enabling it.